Frequently asked questions
Free UK Delivery On Orders Over £20
Free UK Delivery On Orders Over £20
Please refer to the FAQ or Product page for any questions on release dates, pre-orders & updates. Please allow up to 48 working hours for a reply Mon-Fri.
FAQs
Monday - Friday
Frequently asked questions
How long does it take to dispatch an in-stock item?
In-stock items are dispatched within 72 working hours, however some products may have product specific dispatch times which can be found on the product page.
I haven't received my item ?
Please refer back to the product page as all info will be shown on the page regarding dispatch. Some items may be listed as pre-orders or extended dispatch times which is why they haven't arrived yet but are on the way or subject to release.
My item with a 5-10 working day dispatch hasn't dispatched yet?
If your item has a 5-10 working day dispatch but hasn't dispatched yet on the 10th working day please allow for 2-3 days extra as the warehouse may be experiencing a high number of new releases or parcels which could cause a processing delay where a few extra days are needed. Thanks for your pateince
What Social Media can I contact you on ?
If your question is urgent please send us a direct message on Instagram which is our only official social media channel.
My support ticket hasn't been replied to yet ?
- Please allow up to 48 working hours for support ticket processing.
- Working days are Monday - Friday only.
- Weekend messages are carried over to the following week which might cause a slight delay due to the high volume of tickets from Saturday and Sunday.
- If your question is urgent please send us a DM on Instagram only.
- Please note info@infinitycollectables.com is not a daily monitored email address and is only used for system notifications, for questions please use the email address above under the email us direct section or enquiry@infinitycollectables.com
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