International Delivery

Please be aware that all international orders outside the UK are shipped delivery duties unpaid (DDU) and that you, the customer, are responsible for any local customs fees, taxes, and/or duties.

International orders outside of the UK, may be subject to opening and inspection by relevant custom authorities, and may experience additional delays when passing through the customs office in the customer's designated country. The customs procedures, timeframes and possible costs incurred are completely dependent on the customer's local laws and regulations.

We do not under any circumstances under-value items shipped internationally on custom declarations. This is to protect us and you if the unfortunate happens and your order goes missing.

Customs fees, taxes, and/or duties are handled by the delivery company and not Infinity Collectables. Any unpaid customs fees, taxes, and/or duties that result in the order being sent back to Infinity Collectables (UK operations) will not be subject to refund if it is a case of customer fault/failure of payment. 

Shipping Carriers & Customs

We are not responsible for shipping carrier interruptions, or delays caused by the Customer's local Customs authority when shipping internationally. 

Mixed Stock Orders (Pre-Order & In-stock) 

Orders containing pre-orders and in stock items will only ship when the entire order is in stock and ready to ship.

Pre-Orders

Due to circumstances out of our control, pre-ordered items can be delayed by the manufacturer and/or supplier for any reason. In the case that this does happen, we will contact anyone who is affected by the delay by updating the estimated date on the product page for as long as stock is available to purchase. In some circumstances we may also send an email to affected customers if the delay is longer than we see being reasonable. 

International Returns 

Unfortunately we are unable to process returns for orders outside of the UK & EU. 

However, please do get in touch if you have defective or damaged items, or your package has been lost. We will do all we can to assist you or provide a partial refund (subject to our discretion).

Infinity Collectables will not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.

We will pack your order with the upmost care and suitable protection, however if the items are damaged in the post, we cannot pay for return shipping. Delivery companies do not consider an item damaged, if only the box containing the item is damaged, and therefore will not pay out for "damaged items" in these conditions. 

Summary